We take care of your Linux servers 24/7 365 days a year. No minimum term. Stay with us as long as you want. Pay multiple servers or months in advance with a discount. Contact us today for more detailed proposal and a personalized quotation.
SILVER |
GOLD |
PLATINUM |
STARTUP |
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| 24/7 Server Monitoring (proactive) |
☆☆ | ☆☆ | ☆☆ | ☆ | |
| Number of Domains | Unlimited | Unlimited | Unlimited | < 100 | |
| Remote DNS 1 | Web-GUI, domains | Web-GUI, domains | Full Support | CloudFlare only | |
| Security Audits | Bimonthly | Monthly | Monthly | Quarterly | |
| Software Upgrades | Monthly | Monthly | Weekly | Monthly | |
| Security Hardening | ☆ | ☆ | ☆ | ☆ | |
| Server Optimization | ☆ | ☆ | ☆ | ☆ | |
| Support Hours (UTC+7) | 9:00-17:00 | 9:00-19:00 | 9:00-21:00 | 9:00-17:00 | |
| Abuse Handling | ☆ | ☆ | ☆ | ☆ | |
| Disaster Recovery | ☆ | ☆ | ☆ | ☆ | |
| Users Migration 2 | — | 1 | 1 | — | |
| Free Hours of Support 3 | 10 | 15 | 20 | 5 | |
| Setup Fee 4 | — | — | — | $20 USD | |
| Price per Linux Server | $85USD/mo | $135USD/mo | $185USD/mo | $55USD/mo DirectAdmin only 5 |
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All the packages include Email Support and Unlimited Number of Tickets.
Check here to learn what services and server parameters we monitor and how we do it.
Response Time and Resolution Time Policies.
1 Remote DNS support:
The Free remote DNS support with a Platinum package includes additional monitoring of maximum 3 DNS servers of yours. We will configure, update software on the servers per needs. A list of supported OS is limited to Debian/Ubuntu, CentOS; software is limited to Named/Bind, PowerDNS, AtomiaDNS with or without MySQL/MariaDB/PostgreSQL backends. DNS servers should not run any public SMTP, POP, HTTP, HTTPS, FTP, other services.
The Free remote DNS support with a Startup package is limited to CloudFlare only. We don't support other DNS services.
The Free remote DNS support with other packages is limited to Web-GUI only. It means we can add/update/delete domains using HTTP/HTTPS protocols and don't either update software or monitor the DNS-servers.
2 Users Migration becomes available since the second month of an uninterruptible subscription. The service includes only transferring of users accounts: files, emails, databases. Server setup and software installation is not included here.
It means we can transfer users to a server under a monthly subscription without additional fees. But if you want to move users from a server under Poralix's monthly support you might be charged an additional fee for a new server setup.
Disaster Recovery, Users Migration where not included in a monthly package can be done as a separate service ordered on hourly or per-project bases.
3 Clients requiring additional support beyond the included Free Hours of Support will be charged on hourly bases.
4 No setup fee will occur if you pay 3 months upfront.
5 Valid for servers with DirectAdmin and less than 100 hosted domains.
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